Return Policy - Frequently Asked Questions

Few FAQ Cancellation & Returns.

What is The Time Limit for Return of Products ?

In 7 days except the following:

1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

How Refund is Given?

Once Sansar Green initiates the refunds, it will reflect into your same account from which you have initiated the payments. It will take 7-8 working days to reflects the amount in your account.

Where Returns are not Eligible?

Gift Items, personalised products, sale, clearance and promotional items are not eligible for a return or exchange.

What is 'Sansar Green' Replacement/Return Policy?

Whithin 3 days except the following:

1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition.
However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. 

To get a replacement, email us at [email protected] with your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send

Return Policy

Return Policy

Replacement/Return Policy by Sansar Green

In 7 days except the following:

1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition.
However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. 

To get a replacement, email us at [email protected] with your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send as per our Return Policy

For Full Refund : 

  • In order to get full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.
  • All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
  • Gift Items, personalised products, sale, clearance and promotional items are not eligible for a return or exchange.
  • Original shipping cost will deducted from the refund amount.
  • Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.
  • The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.