FAQ

• All Credit Card, Debit Card, UPI, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
• When Try to Payment Your Order Website Redirect Secure Payment Gateway Website Razor Pay it secure and India trusted payment gateway.

• If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate
  address (where COD is available).

• There are absolutely NO hidden charges for any of our products- what you see is what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at care@sansargreen.jupiter-cdn.com.

• We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

The tentative delivery period varies from 4-7 working days. However, the actual delivery time may vary due to unexpected circumstances.

Sansargreen provides FREE shipping for all orders above Rs. 1000 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 449. Some Categories Not apply above mention shipping zone

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund of your amount in BombayTees E-Wallet which will reflect within 24-48 hours of initiation.

• Orders that have not been shipped can be cancelled by logging into your Sansargreen account, clicking ‘Orders’ and then ‘Cancel Order’.
• If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
• Order Not Cancel Own call Our customer care number or email care@sansargreen.jupiter-cdn.com for instant result chat with whatsapp

Return Policy Return Process You can only apply for a Return from your sansargreen.com account. Login to your account and go to the ‘My Orders’ section. Click on ‘Return’ for the respective order. What is

Return Policy?

• Customers can return their order within 7 days after an order has been delivered.
• Defective products need not be sent back to us unless confirmed by the Customer Care Team. If you have received a defective product, send us images at care@bandbaaja.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Sansar wallet Money as per your convenience.
•  If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at care@bandbaaja.in.
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Sansargreen may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
•  If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

Return Process

You can only apply for a Return from your sansargreen.com account. Login to your account and go to the ‘My order’ section. Click on Return for the respective order.

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• We will share the Return Warehouse address once we receive the return request.
• On receiving the product at the warehouse, the sansargreen.com Wallet will be credited to your account.

Refund

• Returns – The product amount will be added to your sansargreen.com wallet Account.
• Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days.
• Defective/ Damaged in transit – Once confirmed by the Customer Care Team; the product will be resent or the refund will be provided either into your bank account or as sansargreen wallet as per your convenience.
• Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as sansargreen.com Wallet as per your convenience.

We update our customers via email once we initiate the refund procedure. Bank refunds will take 7-10 business days and a refund as Sansargreen Wallet will take 24-48 hours

Yes, we absolutely do. You can email us with your order and design details at care@sansargreen.jupiter-cdn.com. We’ll also try and work out a discount for you, depending on the quantity of your order. You can check out our Bulk Orders page for more details.

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

• You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
• We have to leave the tags intact in case the person you’re gifting faces any issues and would like
• It is not possible to detach the invoices and tags.
• If you want to add a note to the gift, please email the note to us at care@sansargreen.jupiter-cdn.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

We only sell online so there is no try-and-buy option available. However, in order to make sure you picking the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at care@sansargreen.jupiter-cdn.com.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

No. You will only receive the exact amount paid for the product.

No. You will only receive the exact amount paid for the product.

No. These are one time charges and are non-refundable.

You will receive the refund in your  sansargreen E-Wallet, once the package reaches the warehouse. To request for bank refund, you may Contact Us.

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.

Sansar Green Mission Pvt Ltd (“SGMPL”) is the owner of the brand Sansar Green and the website sansargreen.com (“The Site”). SGMPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by SGMPL on the Site. As a visitor to the Site/ Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by SGMPL in the manner provided in this Privacy Policy.

As part of the registration process on the Site, SGMPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

SGMPL will collect personally identifiable information about you only as part of a voluntary registration process, online survey or any combination thereof. The Site may contain links to other Web sites. SGMPL is not responsible for the privacy practices of such Websites that it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to the Site.

SGMPL will use your personal information to provide personalised features to you on the Site and to provide promotional offers to you through the Site and other channels. SGMPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. SGMPL will use this information to preserve transaction history as governed by existing law or policy. SGMPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, notify you if you win any contest; and send you promotional materials from its contest sponsors or advertisers. SGMPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third-party websites. You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of SGMPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

SGMPL will not use your financial information for any purpose other than to complete a transaction with you. IRCPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services, you’ve requested and such information is necessary to provide these products or services the information may be shared with SGMPL business associates and partners. SGMPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, SGMPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

To protect against the loss, misuse and alteration of the information under its control, SGMPL has in place appropriate physical, electronic and managerial procedures. For example, SGMPL servers are accessible only to authorised personnel and your information is shared with employees and authorised personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although SGMPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that SGMPL will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties.

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details, you can send an e-mail to: care@bandbaaja.in

SGMPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Sansar Green Mission Pvt Ltd (“SGMPL”) is the owner of the brand Sansar Green and the website sansargreen.com (“The Site”). SGMPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by SGMPL on the Site. As a visitor to the Site/ Customer, you are advised to please read the Term & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document

As part of the registration process on the Site, SGMPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can make transactions on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

SGMPL grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SGMPL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SGMPL. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of SGMPL and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising the Site’s or SGMPL’s name or SGSPL’s name or trademarks without the express written consent of SGMPL. Any unauthorised use terminates the permission or license granted by SGMPL.

All shoppers have to register and log in for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing to “My Account” or by contacting customer service.

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.